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Pinoy Seamen Can File Work-Related Complaints While Onboard

It can be said that the rights of Filipino seafarers are better protected now that they can file complaints related to their work even while onboard. This is the announcement made by the Philippine Overseas Employment Administration (POEA). According to the chief of POEA, Hans Leo J. Cacdac, there are various ways that a seafarer can make their complaints known even while they are amidst high seas:


·         Through postal mail: Send complaint to the POEA Administrator, Blas F. Ople

Building, Corner EDSA and Ortigas Avenue, Mandaluyong City, Philippines 1501

·         Through e-mail: [email protected]

·         Through telephone numbers: +6328336992, +6325516641, +6325511560, and +63917898699


This development is in compliance with the Department Order No. 127, Series of 2013 of the Labor Department. The order was issued by Labor Secretary, Rosalinda Dimapilis-Baldoz with the aim that by making the communication lines more open and accessible, filing and resolutions of labor issues in the maritime industry will be faster and easier.


Cacdac said, “The Department Order effectively aligns with Regulation 5.1.5 of the Maritime Labor Convention 2006 of the International Labor Organization which requires the mandatory implementation of onboard complaints procedure for the fair, effective and expeditious handling of seafarer complaints alleging breaches of the requirements of the said convention including labor and employment rights of seafarers.”


He also said that upon receiving a complaint, the POEA will give the seamen initial advice then will guide them on the steps they need to take. The details of the compliant presented during the consultation will be kept strictly confidential. It will be evaluated according to the current rules and regulations governing the employment of seafarers and the POEA

Standards Terms and Conditions.


However labor complaints after the disembarkation of the seafarer should be submitted by

the POEA for mandatory conciliation-mediation pursuant to Republic Act

10396 and the DOLE regulations governing the Single Entry Approach System.


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